Refund and Returns Policy

Zulekha.co.in – No Return or Refund Policy

Thank you for shopping at Zulekha.co.in! We strive to provide you with high-quality products and services. To maintain transparency and set clear expectations, we have implemented a No Return or Refund Policy for all purchases made on our website. Please read the following policy carefully before making a purchase.

1. No Return or Refund:

1.1. All Sales Final: Once a product is purchased from Zulekha.co.in, it is considered final sale. We do not accept returns or offer refunds unless the product received is damaged or broken.

2. Damaged or Broken Products:

2.1. Reporting Damage: If you receive a damaged or broken product, please contact our customer support within 2 days of receiving the order. Provide us with the necessary details and supporting evidence (such as photos) to verify the damage.

2.2. Return Authorization: If the damage is confirmed, we will provide you with a return authorization number and further instructions on how to proceed.

2.3. Return Process: You must return the damaged or broken product to us in its original packaging, along with any accessories, tags, or labels that came with it. We recommend using a traceable shipping method and retaining the proof of shipment.

2.4. Inspection and Resolution: Upon receiving the returned product, we will inspect it to confirm the damage. If the damage is validated, we will offer one of the following options, based on availability:

• Replacement: We will send you a replacement for the damaged or broken product, subject to stock availability.
• Store Credit: If a replacement is not available, we may provide you with a store credit equivalent to the purchase price of the damaged or broken product.

3. Non-Returnable Items:

Apart from damaged or broken products, all other items purchased from Zulekha.co.in are non-returnable and non-refundable. This includes but is not limited to:

• Change of mind
• Wrong size or color chosen
• Incorrect product selection
• Incompatibility with other devices or systems

4. Cancellation Policy:

1. Cancellation Requests: Customers may request to cancel an order by contacting our customer support team through phone or email. The cancellation request must be made before the order has been shipped.
2. Eligibility for Cancellation: Not all orders may be eligible for cancellation, especially if they have already been processed and shipped. Our customer support team will assess each request on a case-by-case basis.
3. Refund Process: If a cancellation request is approved and the order has not been shipped, a refund will be issued using the original payment method. Please allow a few business days for the refund to be processed and reflected in your account.
4. Shipped Orders: If an order has already been shipped, it cannot be canceled. In such cases, customers may refer to our Return Policy for further assistance.
5. Communication: We strive to promptly respond to all cancellation requests. However, we cannot guarantee immediate cancellation if the order has already been processed or shipped. Our customer support team will communicate the status of your cancellation request accordingly.

• Contact Us:

If you have any questions or concerns regarding our No Return or Refund Policy, please contact our customer support team through the contact information provided on our website. We will be happy to assist you.

Please note that this policy is subject to change without prior notice. It is recommended to review the policy periodically to stay informed about our terms and conditions.